Center Operations Specialist managing the daily operations of USO Centers in Kuwait. Ensuring quality service for military service members while executing engaging programs and activities.
Responsibilities
Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment
Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use
Enforce sanitary and food-handling guidelines and regulations
Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues
May direct and manage vendors
Help to maintain Center operations within budget
Monitor and maintain, and accurately report on inventory, and handle cash
Provide data for financial, operational and statistical reports as requested
Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on
As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management
Assist with operations and programs communications and awareness
Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines
Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations
Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area
With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission
Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities
Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc.
Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.
Direct prospective volunteers through the application process
Help coordinate on the job training for volunteers
Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc.
Requirements
High School Diploma or equivalent
2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role
Relevant experience in a non-profit, military, multicultural and/or global organization preferred
Strong interpersonal, customer service and problem-solving skills
Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism
Proficiency using computers and electronics equipment
Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
Benefits
generous paid time off, including volunteer days and military leave
remarkable 401k match
comprehensive benefits
opportunities for training and education reimbursement
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