Loan Operations Commercial Loan Closer overseeing the closing process for C&I and CRE loans. Collaborating with various partners to ensure timely loan closing in the financial services industry.
About the role
- Center Operations Coordinator role with the USO involves operational support and customer service duties at military centers. Opportunity to make a meaningful impact on the military community through programs and activities.
Responsibilities
- Meet and welcome guests, and orient them to the Center and its offerings, amenities, tours, classes, programs and services.
- Serve as a knowledgeable operations and programs resource and provide troops high quality and friendly customer service in a variety of areas, including in providing relevant, informative travel advice and complaint resolution.
- Assist with operational procedures, including opening and/or closing, key control, Emergency Preparedness Plan compliance, and ensuring safety and security protocol adherence.
- Monitor and maintain readiness and availability of the Center, and its activity and lounge areas.
- Maintain standards of cleanliness for all facilities and equipment.
- Monitor and ensure the operability of facilities and equipment, and monitor supply inventory and replenish stock.
- Help to plan and execute programs, activities and events, on and off U.S. military installations, ensuring sufficient volunteer coverage and supplies, and support Center Operations Specialists and higher level colleagues evaluations of USO Center operations and program delivery.
- Assist with communicating Center operations and programs to create awareness by creating flyers, brochures and posters, etc., and by communicating with local media representatives.
- May assist with Centers social media presence by maintaining the Centers website, and updating social media channels with content about Center programs, activities and events.
- Ensures that the Centers social media content adheres to USO guidelines.
- Answer and screen incoming telephone calls.
- Review and respond to email.
- Produce and maintain reports, files and databases.
- May guide, train and act as a resource for volunteers and serve as a point of contact for collecting and maintaining their service records.
- May process cash or credit card sales.
- May be required to operate a USO or personal motor vehicle.
- Other duties as assigned, including backfilling for Center Operations Specialists, or other positions, as directed by senior leaders.
Requirements
- High school diploma or equivalent.
- 0-2 years work experience in an administrative, event management, marketing support, retail, customer service, recreation facility or related role.
- Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
- Strong interpersonal, customer service and problem-solving skills.
- Able to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Must be punctual, organized, and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
- Must show initiative, self-motivation, and attention to detail.
- Ability to quickly and easily adapt to changing organizational needs.
- Able to achieve desired results while working collaboratively in a team environment.
- Demonstrated proficiency in written and oral communications.
- General knowledge of military community preferred.
- Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.
- Ability to handle confidential information with tact and poise.
- Working knowledge of basic business functions.
- Able to perform basic math and follow proper cash/donation handling and reporting procedures.
- General knowledge of safe food handling and storage practices.
- Ability to design & format promotional materials (i.e. brochures, flyers, posters, etc.).
- Working knowledge of print/production process preferred.
- Proficiency using computers and various software, applications, and programs including Microsoft Office Suite, and social media platforms.
- Familiarity with Digital Cheetah, desktop publishing software and gaming programs preferred.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid drivers license.
- Ability to obtain and maintain a valid United States passport and valid foreign drivers license* (in applicable locations/regions).
- Must be a strong advocate of the USOs mission.
Benefits
- generous paid time off, including volunteer days and military leave.
- 401k match.
- comprehensive benefits.
- opportunities for training and education reimbursement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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