Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Assistente de Cobrança managing cashflow and billing at Veolia Brasil. Aiming to improve sustainability and financial processes strategically.
Responsibilities
- Maintain cash flow, process returned files, handle invoicing, and perform collections
- Develop dunning strategies (payment reminder sequences) and monitor the company's partners
- Monitor returns and registration rates from financial institutions, verifying their accuracy
- Collect outstanding balances
- Monitor the settlement process
- Manage accounts receivable from insurance companies
- Locate payments made and reconcile/clear them in the system
- Identify pending items and follow up on overdue payments
Requirements
- High school diploma
- Prior experience in the role (collections or related area)
- Preferred: currently enrolled in a university program
Benefits
- Health insurance (Bradesco or Unimed plans)
- Dental insurance (Bradesco Dental)
- Meal allowance and food voucher (Ticket Restaurante), or on-site cafeteria (varies by location)
- Wellhub (Gympass)
- Veolia Cares: employee physical and financial wellbeing program
- Optum – mental health care program
- Extended maternity leave – 6 months (180 days)
- Extended paternity leave – 20 days
- Life insurance fully subsidized (100% by Veolia)
- Investment program
- Support for volunteer initiatives
- Educational subsidy for undergraduate and graduate studies and language courses (per company policy)
- Subsidy for external courses (per company policy) and access to 16,000 courses on LinkedIn Learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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