Join MDL as an Application Support Analyst managing Blue Yonder WMS, ensuring efficient operation and support of warehouse systems at MDL Swansea.
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Hybrid Senior Support Technician, L2
Posted 4 months ago
About the role
- Senior Support Technician at Venture handling complex IT issues and supporting technicians. Embracing a collaborative team culture with ongoing opportunities in a hybrid work environment.
Responsibilities
- Serve as primary escalation point for L1 technicians
- Handling advanced troubleshooting and root-cause analysis
- Resolve complex issues involving Microsoft 365 administration, Windows Server, Azure AD/Entra, networking, and virtualization platforms
- Perform onsite support as required for escalations, hardware replacements, or client projects
- Proactively monitor, maintain, and optimize client systems using RMM tools
- Conduct periodic environment assessments and identify opportunities for improvement
- Contribute to and occasionally lead technical projects such as Microsoft 365 migrations, server or network upgrades, new site deployments, firewall rollouts, and hardware refreshes
- Maintain accurate documentation within the PSA and knowledge base, follow MSP best practices and SOPs, and ensure all ticket handling, escalations, and workflows meet expected SLA performance
Requirements
- 3–5+ years of MSP experience in a technical support role
- Strong understanding of Microsoft 365, Azure AD/Entra, Windows Server, and networking
- Experience with RMM/PSA platforms (ConnectWise etc.)
- Hands-on experience with common MSP tools (backup, EDR, email security)
- Strong troubleshooting methodology and ability to work independently
- Excellent customer service, communication, and time management skills
- Nice-to-Have Certifications Microsoft (AZ-900, MS-900, MD-102), CompTIA Network+ / Security+, Firewall certifications, ITIL Foundation
Benefits
- Competitive salary, benefits, and ongoing training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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