Application Support Analyst responsible for technical and application support for payment systems. Working in a hybrid environment while ensuring seamless operations and reliability of payment services.
About the role
- Mid & Senior level trade support professionals providing operational support for Everest OMS focused on credit trading workflows. Handling issue resolution, user support, and technical configuration.
Responsibilities
- Triage and resolve daily issues from trading desk, compliance, and operations users.
- Investigate and remediate trade reconciliation breaks between OMS and downstream systems.
- Handle user queries about trade exceptions, breaks, and system functionality.
- Perform system configurations in Everest WinForms (adding columns, modifying views, user setup).
- Write SQL queries to investigate issues and support reporting needs.
- Document resolutions and maintain operational runbooks.
Requirements
- Minimum of 5 years in capital markets operations, trade support, or related roles with strong understanding of credit trading workflows (corporate bonds, loans, structured products, etc.).
- Hands-on experience with at least one industry-standard OMS (Charles River, Aladdin, Bloomberg AIM, Eze, SimCorp, or similar) - Everest experience is a plus but not required.
- Deep knowledge of trade lifecycle and front-to-back office data flows.
- Experience supporting traders, portfolio managers, compliance, and operations teams (buy-side preferred, sell-side acceptable).
- SQL proficiency required - ability to write queries for data extraction, analysis, troubleshooting and configuration.
- Knowledge of XML/XSLT/Xpath.
- Strong Excel skills for data analysis and reconciliation work.
- Comfortable troubleshooting Windows-based trading applications.
- Knowledge of one or more development languages, and prior experience working as a software developer will be an added advantage.
Benefits
- This is a contractor position only (C2C).
- Compensation ranges from $85-110 per hour based on experience and qualifications. Higher rates may be considered for exceptionally strong candidates.
- Minimum 3 days per week in-office presence required (NY office).
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Workday Technical Analyst supporting Workday modules and security for Trinetix, a tech service provider. Ensuring compliant operations and supporting business needs through integrations and reporting.
Workday Technical Analyst focusing on HCM, Financials, SCM, and Planning for Trinetix. Design, develop, and maintain Workday integrations and security roles with a hands - on approach.
ICT - Support Engineer resolving 2nd - to 3rd - level support issues at p3b AG, a successful Swiss IT company. Collaborating with developers and managing network infrastructure.
Senior Technical Support Engineer providing advanced technical support for Infra line of Products at Progress. Managing complex technical issues and mentoring junior staff while prioritizing customer care skills.
Technical Support Specialist for B2B customers in energy solutions. Providing 2nd line support and troubleshooting for installers and partners in the energy sector.
Experienced IT professional supporting multiple locations around Philadelphia and Southern New Jersey with extensive customer service and technical skills.
Technical Support Engineer diagnosing complex issues for enterprise customers in fleet mobility industry. Collaborating with Product and R&D to improve technical solutions and customer experience.
Level 1 IT Help Desk Support Engineer providing exceptional technical support to clients. Collaborating with team members to resolve incidents and maintain service quality in a fast - paced environment.
Technical Support Specialist supporting partners on the Insider One platform. Collaborating within the Customer Success team to enhance partner experience and resolve technical issues.