Mid & Senior level trade support professionals providing operational support for Everest OMS focused on credit trading workflows. Handling issue resolution, user support, and technical configuration.
About the role
- Application Support Analyst responsible for technical and application support for payment systems. Working in a hybrid environment while ensuring seamless operations and reliability of payment services.
Responsibilities
- Provide day-to-day application and operational support in line with agreed service levels and documented procedures.
- Proactively monitor applications and infrastructure to ensure availability, stability, and optimal performance.
- Investigate, troubleshoot, and resolve production incidents, participating in root cause analysis and post-incident reviews.
- Collaborate with internal teams, vendors, and external partners to ensure timely issue resolution and seamless service operations.
- Participate in a 24/7 on-call roster, including after-hours, overnight, and weekend support for processing and deployments.
- Support change and release activities, including risk and impact assessments and stakeholder communications.
- Contribute to project delivery through non-functional testing, configuration support, implementation activities, and documentation reviews.
- Develop and maintain operational documentation and knowledge artefacts to support effective service management.
- Enhance application observability, monitoring, and performance insights using enterprise monitoring tools.
- Drive continuous improvement through workflow optimisation, process refinement, and automation initiatives.
Requirements
- Minimum 3 years in an application support role or equivalent
- Technical expertise across cloud technologies (AWS), APIs (Apigee), Java-based applications, Unix/Windows, JBoss, Oracle SQL, monitoring tools (Dynatrace, Splunk), enterprise schedulers (Tidal, Control-M), secure file transfer solutions (SFTP, Connect:Direct, IBM Sterling), and non-functional testing practices.
- Minimum 3+ years’ experience in application support within a 24/7 high-availability, real-time payments or financial services environment, with strong knowledge of payments processing.
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