Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
About the role
- Support Engineer at FreeWheel solving complex problems for adtech platforms and enhancing customer experience. Requires technical skills and a Bachelor’s degree in a related field.
Responsibilities
- Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions.
- We enjoy working with people and have excellent written and verbal communication skills.
- Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful.
- The organization values the ability to quickly adapt and learn new technology.
Requirements
- A Computer Science, Engineering, or related Bachelor's Degree required.
- Experience in the online advertising/internet marketing or video/television advertising technology in a customer service and client-facing capacity.
- Create and maintain comprehensive documentation for all adtech platforms, including internal runbooks, API references, and technical specifications.
- Familiarity with: IAB standards including VAST, openRTB
- Data analysis and processing: SQL, cURL, etc
- Web technologies such as: HTTP, HTML5, XML, etc
- Object Oriented Programming: JS, Python, etc
- Experience developing against RESTful APIs
- Ability to adapt to rapidly changing circumstances.
- A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.
- Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.
- Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
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