Coordenador de CRM managing CRM campaigns and strategies to enhance operations at Riachuelo. Collaborating across teams to ensure quality and efficiency in campaign execution.
About the role
- Customer Success Manager focused on revenue expansion and client retention at Neocredit. Managing client accounts and identifying growth opportunities in a hybrid workplace.
Responsibilities
- Manage and develop a strategic portfolio of clients, ensuring retention and revenue growth.
- Identify and drive up-sell and cross-sell opportunities within the customer base.
- Act in a consultative manner, understanding the client's business and proposing solutions that deliver value and expand platform usage.
- Monitor engagement, adoption, retention, and revenue expansion metrics (MRR/ARR).
- Lead strategic meetings with clients, presenting insights, results, and opportunities for growth.
- Partner with Product, Sales, and Operations teams to maximize portfolio results.
- Log and track commercial opportunities in the CRM.
Requirements
- Experience in Customer Success, Account Management, Inside Sales, or portfolio management with a commercial focus.
- Proven experience in up-sell, cross-sell, or revenue expansion within a customer portfolio.
- Strong negotiation and communication skills, with the ability to conduct consultative conversations with clients.
- Analytical profile with a focus on revenue, retention, and customer base growth targets.
- Experience with CRM systems and customer data analysis.
- Ability to manage multiple accounts and identify business opportunities in a structured manner.
- Preferred: Experience in SaaS or technology companies with a recurring revenue model (MRR/ARR).
- Knowledge of credit analysis, data, or the financial market.
- Familiarity with BI tools for analyzing customer behavior.
- Certifications in Customer Success, consultative selling, or account management.
Benefits
- Working hours: Monday to Friday, 08:00 - 18:00
- Hybrid position.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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