VP of Customer Success leading customer lifecycle and segmentation for a fast - growing SaaS company. Establishing a scalable model in the $40+ billion laundry market to enhance customer retention and success.
About the role
- Customer Success Manager partnering with B2B clients to ensure value realization and retention of Spacewell's offerings. Driving product adoption and relationships with key stakeholders across multiple domains.
Responsibilities
- Oversee onboarding and implementation for new customers
- Act as primary point of contact for accounts
- Use SPICED framework for ongoing customer conversations
- Monitor product usage and health scores
- Identify and qualify upsell and cross-sell opportunities
- Capture product feedback and share insights with Product and Marketing
- Prepare reports and account reviews
Requirements
- At least 2–4 years of experience in Customer Success or account management in a B2B SaaS environment
- Proven track record in driving retention and expansion
- Strong consultative skills
- Familiarity with SPICED framework or similar methodologies
- Excellent communication skills in Dutch and English
- Customer-centric, curious, and proactive mindset
- Bachelor's degree in engineering, IT, Business, or related field preferred
Benefits
- Competitive salary
- Flexible working hours
- Direct influence on customer outcomes
- Work with innovative technology
- Modern customer success approach
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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