Customer Success Manager focused on revenue expansion and client retention at Neocredit. Managing client accounts and identifying growth opportunities in a hybrid workplace.
About the role
- Coordenador de CRM managing CRM campaigns and strategies to enhance operations at Riachuelo. Collaborating across teams to ensure quality and efficiency in campaign execution.
Responsibilities
- Ensure end-to-end operation of CRM campaigns and journeys (recurring and one-off), guaranteeing deadlines, SLAs and quality;
- Prioritize, organize and assign requests within the team;
- Lead the execution of new strategies, A/B tests, automated journeys and optimizations;
- Influence business decisions with an operational and technical perspective;
- Serve as a bridge between strategy and operations, translating directives into precise execution;
- Monitor operational status, anticipate risks, reduce rework and prevent incidents;
- Manage the sending budget, ensuring efficient and sustainable use;
- Implement continuous improvements to flows, checklists, governance and documentation;
- Maintain and evolve internal processes such as briefing forms, delivery standards and operational controls.
Requirements
- Bachelor’s degree completed in analytical or related fields;
- Experience managing people;
- Previous experience in CRM, marketing automation and campaign operations;
- Advanced knowledge of CRM tools (Salesforce and Insider);
- Proficiency in SQL for queries, validations and analytical support;
- Analytical mindset and strong prioritization skills;
- Organized, detail-oriented and operationally disciplined;
- Excellent communication and ability to work with multiple departments.
- **Differentials**
- Experience with A/B testing, complex segmentations and automated flows;
- Familiarity with continuous improvement methodologies.
Benefits
- Health insurance;
- Dental insurance;
- Meal voucher;
- Food allowance;
- Gympass;
- Childcare assistance;
- Culture voucher;
- Home office allowance;
- PPR – Profit Sharing Program (Results Participation Program);
- Private pension plan;
- Group life insurance;
- Educational partnerships;
- Discounts at Riachuelo.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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