VP of Customer Success leading customer lifecycle and segmentation for a fast - growing SaaS company. Establishing a scalable model in the $40+ billion laundry market to enhance customer retention and success.
About the role
- Customer Success Manager ensuring customer engagement and success with AI solutions in agriculture. Collaborate with farmers to improve profitability using advanced tech solutions.
Responsibilities
- You'll ensure high-quality training, deployment, and implementation of our technology across the farms we work with.
- Have significant ownership over our customer support – talking with our customers on a daily basis, hearing out issues and solving problems.
- Own our new farm onboarding, deployment, and implementation, making sure our technology seamlessly integrates with new customers.
- Execute and build on our customer training procedures so our customers can learn our technology easily.
- Develop strong relationships with our internal, direct-to-farm sales team, our service partners, and our field operations teams.
- Host regular check-ins to ensure our customers see continued success with our product, and proactively identify issues to give feedback to our engineering team.
Requirements
- Outstanding, customer-centric communication skills.
- Prior experience working in agriculture and agtech, and a deep understanding about how farmers operate.
- You are a resilient, innovative problem-solver who never gives up and consistently delivers results, even under ambiguous challenges or changing conditions.
- Exceptional organizational abilities, managing numerous priorities in a fast-paced environment.
- Ability to effectively communicate technology topics from our engineering team to our customers.
- Comfortable with frequent travel (when not working at home, spending up to a third of your time at events and customer farms across California and Washington state).
- Experience working with ERP systems and CRMs (HubSpot, Salesforce).
Benefits
- Comprehensive Health, Vision, and Dental insurance, and we cover 100% of the premium
- As an early employee, you'll receive equity compensation
- We move fast, and sometimes this means staying late or working weekends
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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