Hybrid Support Engineer

at Vendavo

• Job title: Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Bengaluru, India

About the role

• Support Engineer responsible for L2/L3 technical support for Vendavo's products. Bridging technical support, business understanding, and customer service in a highly technical role.

Responsibilities

• The Support Engineer will be part of Vendavo's Global Support organization, providing L2/L3 technical support to enterprise customers.
• This is a highly technical role focused on deep investigation and root cause analysis - not scripted troubleshooting.
• It's a great fit for engineers or analysts looking to step into a customer-facing technical position.

Requirements

• Proficiency in SQL is essential - you must be able to independently write and execute queries for troubleshooting and data analysis.
• Strong analytical and debugging skills, comfortable reading application logs and stack traces to identify root causes.
• Excellent written and spoken English - you will engage directly with enterprise customers and be expected to communicate complex technical findings clearly and professionally.
• End-to-end ownership of customer cases, from intake through resolution - reliable, accountable, and able to work independently.
• Ability to replicate reported issues and document bugs or enhancement requests accurately for engineering teams.
• Experience with JIRA or Salesforce is a plus, but can be learned on the job.
• Flexibility to work EMEA hours as part of a global support team.

Benefits

• Professional growth and Development opportunities.
• Working within a team of friendly, skilled people where help is always within reach
• Flexible working hours
• 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday
• High-end laptop (Dell or Mac)
• Competitive pay and bonus
• 18 vacation days in a year in addition to 15 days Sick Leave/ Casual leave per calendar year.
• 16 hours of paid volunteer time off per year
• Wedding gift and newborn gift allowance for employees.
• 26 weeks of paid maternity leave and one week of paid paternity leave.
• 12 wellness leaves for women employees
• Health Insurance of up to 7 lacs for self, spouse, 4 dependent children, and parents. 100% of the premium is paid by Vendavo and it covers the employee, spouse, children, and their parents.
• Group Term Insurance coverage up to three times of their Annual CTC . Dependents are not covered.
• Group Personal Accident coverage up to three times of Annual CTC. Dependents are not covered.
• Provident fund contributions