IT Support Engineer providing 1st and 2nd line on - site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
About the role
- Support Analyst at Rvops assisting clients with SaaS product inquiries and troubleshooting issues via various communication channels.
Responsibilities
- Customer support via WhatsApp, email, and webchat
- Analyze and diagnose tickets using internal tools and the CRM
- Provide guidance on product usability and features
- Conduct support calls for more complex cases
- Escalate and follow up on tickets with the technical team, managing deadlines and status updates
- Document recurring cases for the internal knowledge base
Requirements
- Previous experience in technical support (minimum 1 year)
- Familiarity with HubSpot, Salesforce, Pipedrive, or similar CRM
- Strong communication skills, analytical mindset, and organized
- Ability to document and escalate issues clearly
Benefits
- Bonus
- Employee discount program
- Career progression plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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