Technical Support Associate providing advanced post - sales support for Ciena networking systems. Analyzing technical issues and collaborating with global teams for effective solutions.
About the role
- Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.
Responsibilities
- Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
- Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
- Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
- Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
- Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.
Requirements
- 5+ years of experience in technical support or customer success within enterprise software environments.
- Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
- Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.
- Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.
- Solid understanding of enterprise software systems and cloud-based architecture.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Tax savings plans for dependent care
- Tax savings plans for commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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