Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
About the role
- IT Support Engineer providing 1st and 2nd line on-site support for a dynamic Technical Resource Group team. Responsibilities include troubleshooting and hardware/software issue resolution.
Responsibilities
- Providing 1st and 2nd line on-site user support
- Analyzing incidents, problems & service requests, proposing solutions and helping implementing them
- Responsible for any escalation and follow up
- Troubleshooting incidents, software and hardware
- Resolution of software and hardware issues (laptop, desktop, printers)
- Installation and configuration of laptops
- Software issues for in-house applications
- Organizing, analyzing and handling of tickets in the IT ticketing tool
- Quick analysis and incident management, close collaboration with expert team
- Preparing new and repaired hardware
- Staging laptops and PCs with SCCM
- Windows 10 troubleshooting
- Preparation of conference rooms and management meetings
- Physical installation of cabling, monitors, dockings, PCs, printers,...
Requirements
- Previous knowledge of Microsoft Applications
- Previous experience of supporting Mobile devices and hand-held devices
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
- Previous experience working in a corporate IT environment is an asset
- Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers
- Excellent time management and organisational skills
- Willing to take initiative and be hands-on
- Very good communication skills, both verbal and written in English and good command of Dutch and/or French
- Driver's license B
Benefits
- A friendly, open working environment
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.
Technical Support Specialist monitoring customer networks and systems at Guide Star. Troubleshooting alerts and providing IT technical support to ensure business objectives are met.
Director of Technical Support Engineering managing EnterpriseRX level 3 support operations. Leading a team to resolve complex technical issues and ensure exceptional service to customers.
Clinical Support Engineer working with neuro|mate stereotactic robot technology. Responsibilities include installation, maintenance, and direct support for neurosurgical procedures nationwide.
Support Engineer responsible for L2/L3 technical support for Vendavo's products. Bridging technical support, business understanding, and customer service in a highly technical role.
Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.
Technical Support Associate providing advanced post - sales support for Ciena networking systems. Analyzing technical issues and collaborating with global teams for effective solutions.