Hybrid Account Manager

at Velociti Solutions

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Sheffield City Centre, United Kingdom

About the role

• Sales Account Manager developing customer accounts for Velociti Solutions, delivering digital transformation solutions and enhancing customer service excellence. Driving revenue growth and managing renewals in a hybrid work environment.

Responsibilities

• Building and maintaining strong relationships with key stakeholders across designated customer accounts, ensuring high levels of customer satisfaction, feeding back issues into the business and driving resolutions.
• Act as the main point of contact for customer issues and work with internal teams to drive timely resolutions.
• Grow our presence within customer accounts by expanding stakeholder networks, building a deep understanding of customer challenges, identifying new business opportunities, and driving revenue growth.
• Manage and secure contract renewals with existing customers to secure and protect recurring revenue.
• Identify, lead, manage, and win sales opportunities with both existing and prospective customers.
• Follow up on new business enquiries generated through marketing activity or personal networks.
• Own and maintain a strong and accurate sales pipeline using the CRM system, ensuring all activity, progress, and outcomes are kept up to date.
• Produce accurate sales forecasts and provide clear visibility of pipeline, expected revenue, and risks against targets.
• Develop annual business plans and detailed account plans for assigned accounts, aligned to customer objectives and company growth priorities.
• Collaborate with the marketing team to share insights, shape campaign activity, and support pipeline development aligned to market opportunity and pipeline needs.
• Utilise product and industry specialists during pre‑sales to shape and propose the most appropriate customer solutions.
• Achieve agreed sales targets across renewals, revenue growth, and new business.
• Undertake any additional duties as required.

Requirements

• Proven experience in managing and developing customer accounts
• Strong experience working within complex customer organisations, engaging multiple stakeholders across functions and seniority levels.
• Demonstrated success in building strong, trusted relationships with senior and C-suite stakeholders.
• A track record of identifying and winning opportunities within prospect accounts.
• Experience leading and contributing to bids and tenders.
• Demonstrable experience delivering value-based sales and marketing campaigns.
• Excellent written and verbal communication skills.
• Confidence in presenting, demonstrating solutions, and producing compelling proposals.
• Strong planning, organisational, and opportunity management skills.
• Proven problem-solving ability and solution-planning experience.
• Knowledge of the transport sector and relevant IT systems used for planning, scheduling, and operational management, is highly desirable.

Benefits

• Private Medical scheme
• Optical and Dental scheme
• Group Income Protection
• Life Assurance
• Pension scheme
• 25 days holiday, plus 1 day for birthday leave
• Up to 3 days paid leave for annual shutdown
• Retail discount scheme