Customer Experience Representative managing buyer inquiries through chat across e - commerce platforms. Ensuring customer satisfaction and collaborating with internal teams for optimal service.
VA
Hybrid Customer Support Representative – Leadership Development Opportunity
Posted 2 months ago
About the role
- Customer Support with development perspective in hybrid setup at Vaudoise insurance. Engaging role in teamwork solving customer inquiries and supporting the sales team.
Responsibilities
- Support for the sales team – Work closely with our field advisors and ensure they receive optimal support.
- Preparing quotes for private individuals and companies.
- Opening and handling claims in the areas of property and liability insurance.
- Taking responsibility for the practical training of the apprentice/trainee.
- Telephone customer service – You are the first point of contact for our insurance partners and their customers.
- Collaboration with specialist departments – Work closely with internal specialists to find the best solutions for our customers.
Requirements
- Completed training in the insurance industry with experience in customer support at a multi-line insurer.
- Good knowledge of the insurance agent channel is an advantage.
- VBV intermediary qualification is required.
- Further education in the insurance field is an advantage – ideally you already have it or are willing to pursue it.
- Confident written and spoken German.
- Sales- and customer-oriented.
- Ability to work independently and flexibility.
- Communicative and open personality.
- Resilient, proactive, and able to think ahead.
Benefits
- Young, dynamic team – Join a motivated, collegial team.
- Broad range of responsibilities – Your work is varied and offers new challenges every day.
- Attractive social benefits – From flexible working hours to exclusive employee discounts.
- A modern working environment – in a multi-award-winning company.
- Close cooperation with specialist departments – Benefit from direct exchange with our experts.
- Open feedback culture – Our managers are always receptive and support your development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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