Support role in customer hotline and software assistance at GRÜN Software Group. Engaging with customers and providing reliable software support in a team - oriented environment.
About the role
- Customer Service Specialist providing support for Italian-speaking clients via phone and email. Responsible for managing orders and ensuring high-quality customer service in a hybrid work environment.
Responsibilities
- Act as the first point of contact for customers (via email and phone)
- Enter and monitor orders and manage the entire process
- Ensure the highest level of customer service – daily follow-ups and clear communication
- Coordinate activities between the sales department, customers, procurement, factory, and pricing
- Handle invoices: corrections, issuing credit and debit notes, and processing non-technical complaints
- Monitor delivery processes and cooperate with the warehouse and transport company
- Control stock levels and collaborate with procurement and the factory
Requirements
- Fluent in English and Italian
- Minimum 1 year of experience in a similar customer service role
- Excellent organizational, communication, and interpersonal skills
- Willingness to work in an international environment and across different cultures
- Quick learner with strong problem-solving skills
- Knowledge of SAP is an additional advantage
- Previous experience in customer service is highly desirable
Benefits
- Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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