simultaneously manage multiple client projects with tasks including maintaining project planners, delegating tasks to other staff, coordinating with third parties, and leading meetings
implement, upgrade, maintain, troubleshoot, and support Internet Service Provider (ISP) network topologies and equipment including routers, switches, MPLS Routed Optical Networks (RON), and FTTx access equipment across various vendors
evaluate network equipment and software solutions for clients including Request for Proposal (RFP) projects to meet customer requirements
collaborate with team members across the network engineering, managed services, and cybersecurity groups
act as a technical mentor to junior staff for the Network Services team
provide technical review of Method of Procedures (MOP) and network designs prior to implementation
coordinate vendor relations including training, product roadmaps, and design standards
escalate network issues to vendor Technical Assistance Centers (TAC) and collaborate on resolutions
continuously monitor industry trends and new technologies, and leverage this to evolve best practices and procedures
act as a point of escalation for our ticketing system and provide detailed notes and responses to team members and clients
provide trust and confidence to our clients by consistently delivering a high-quality experience throughout projects
develop Method of Procedures (MOP), configuration scripts, and supporting documentation for scheduled network maintenance
perform periodic network maintenance including software upgrades, cutovers, intrusive changes, and diagnostics
manage and document configuration changes and network architectures with tools including Microsoft Excel, Word, and Visio
describe technical information to non-technical individuals
Requirements
7+ years of relevant network engineering experience
minimum of 2 years' experience in senior network engineering role maintaining and operating advanced service provider networks
CCNP/JNCIP or similar certification required
extensive hands-on IP routing and MPLS experience with Cisco, Arista, Juniper, Ribbon, or Ciena equipment
optical transport experience with Ribbon, Ciena, or Fujitsu is a plus
OLT experience with Calix or Adtran a plus
comprehensive understanding of network protocols including MPLS, EVPN, BGP, OSPF, and ISIS
comprehensive understanding of ISP services including DHCP, DNS, PPPOE, IPOE, BNG, RADIUS, and Carrier Grade NAT (CGN)
proficient with IP multicast and Voice over IP (VoIP)
comprehensive understanding of IPv6 with implementation and operational experience
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