Assistant Manager coordinating team activities in network engineering and operations for Navy Federal Credit Union. Leading network design and support for distributed computing while ensuring service quality and technical standards.
Responsibilities
The Assistant Manager coordinates and leads team activities to ensure completion.
Decisions are guided by policies, procedures and the business section and the Assistant manager receives guidance and oversight from the manager.
Leadership Level - Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives within their area.
Network Engineering & Operations: Responsible for network design, planning, installation, and support for distributed computing.
Translates business objectives into cohesive network recommendations and solutions.
Establishes technical standards, and ensures appropriate interface capabilities with other networks and systems.
Requirements
1-2 years experience in Network Operations
Able to prioritize work and ensure effective and efficient allocation of staff resources
Working knowledge of enterprise ticketing systems
Working knowledge of enterprise monitoring systems
Familiarity with development or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.
Familiar with SDWAN, Cloud based services.
Familiarity with Transport and Data devices, OSI Layer placement
Familiarity with project management and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
Exposure to resource allocation and management
Experience in managing personnel and information technology resources
Experience in project leadership and execution, including initiatives with technology, processes, cross-functional teams and external partner team members
Effective skill in producing desired results and achieving goals and objectives
Effective exercising initiative and using good judgment to make sound decisions
Experience in working with all levels of staff, management, stakeholders, vendors
Effective verbal and written communication skills
Experience using website analytic tools
Ability to adapt in a rapidly changing, fast-paced work environment
Experience managing complex full life-cycle IT projects or teams to include cost/resource/time estimation
Effective skill presenting findings, conclusions, alternatives and information clearly and concisely Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
Ability to deliver daily outage reports to VP level management
Summarize network outages and present to crisis management teams
Effective organizational, planning and time management skills
Effective judgment, analytical and decision-making skills
Bachelor's degree in Computer Science, Information Technology, or related field, or the equivalent combination of education, training, and experience
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