Director of Site Operations managing data centers in Japan. Ensuring operational efficiency and excellence in a customer-centric environment focused on reliability and safety.
Responsibilities
Manage the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems
Ensure a best-in-class customer experience and the excellence in operations
Lead, manage, coach, and develop the site operations and engineering teams
Encourage and foster a team-oriented environment through positive feedback
Manage allocated resources to achieve desired results relating to customer satisfaction, infrastructure reliability, site-level budget, key performance indicators according to guidelines given by Vantage
Collaborate with EHS to implement strategies that create an exemplary workplace safety culture
Ensure that the site is supported by Vantage Operations with Best Practice standards employed and 100% compliant to all regulatory elements in force
Contribute to the prospective customer opportunities, includes providing input to tender responses, participating in calls and facilitating customer site visits, when needed
Develop operations budget and manage capital expenditure and operating expenses in the line with set targets
Working with your peers and the Vice President, Site Operations to determine appropriate team performance goals and manage those to completion
Evaluate and manage performance reviews for all employees in your organization, seek out input from others and provide feedback and coaching to manage individuals and teams
Produce a variety of reliable reports, data and metrics, in line with Company requests
Develop data-driven strategies to drive optimization of operational processes, systems, and telemetry
Inspire and motivate teams to innovate and automate through continuous improvement initiatives
Obtain or maintain target ISO accreditations through education, audit and compliance
Act as senior representative for the business in Japan
Requirements
Bachelor’s degree in engineering, business or related field, or equivalent work experience required
10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred
10+ years of direct managerial experience and interpersonal skills, strongly preferred
Experience in Data Center or Critical Infrastructure industries strongly preferred
Experience and knowledge of physical security in a critical environment, strongly preferred
Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with vendors and other service providers
Proven track record of managing periods of significant people, process and technology change
Excellent planning and organisation skills with the ability to manage conflicting priorities and meet tight deadlines
Assertive and confident and able to quickly build a high level of personal and professional credibility within the business and customer base
Ability to lead and engage people in a fast-changing environment to achieve results through others
Ability to build strong relationships with a diverse range of stakeholders, influencing and negotiating at the most senior levels
Effective cross-function collaboration to achieve shared goals and deliver business objectives
Confident decision maker, even with incomplete or limited information
Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems
Benefits
Comprehensive suite of health and welfare benefits exceeding local expectations
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