Sales Ops role at papernest involves simplifying sales processes and collaborating with various teams. Focus on operational efficiency using tools and methodologies.
About the role
- Operations Expert focusing on technical direction and training for claims and customer service associates. Elevance Health improves lives and communities through simpler healthcare solutions.
Responsibilities
- Provides technical direction, guidance and resources to claims, customer service, or membership associates
- Serves as a first line resource for operation associates for workflow and technical related processes
- Provides operational training
- Assists associates by answering day-to-day technical questions
- Encourages a teamwork environment
- Monitors inventory to ensure workflow remains uninterrupted
- Handles complex case research and resolution
- Reviews, interprets and maintains records of service level, quality, accuracy, and productivity
- Reviews department policy and procedure manuals for accuracy
- Works with training department to ensure procedures and policies are accurate and complete
Requirements
- HS diploma or equivalent
- Minimum of 5 years related experience
- Minimum of 3 years of experience and expertise with company relevant automated processing systems
- Previous leadership experience preferred
- Microsoft Excel and data analysis experience preferred
Benefits
- Merit increases
- Paid holidays
- Paid Time Off
- Incentive bonus programs
- Medical benefits
- Dental benefits
- Vision benefits
- Short and long term disability benefits
- 401(k) + match
- Stock purchase plan
- Life insurance
- Wellness programs
- Financial education resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales Ops role at papernest empowering sales through simple and efficient tools and processes in a hybrid work environment.
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