Hybrid Operations Associate

at U.S. Bank

• Job title: Operations Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $28 - $37 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Gresham, United States

About the role

• Operations Associate handling Global Trade & Standby Services transactions with a focus on accuracy and compliance for U.S. Bank. Collaborating with clients and internal teams to resolve discrepancies and processes.

Responsibilities

• Support the processing of GTSS and FX transactions at various stages of the trade life cycle.
• Review, execute, and reconcile trade transactions, payments, settlements, and related documentation.
• Verify transactional completeness and accuracy in alignment with service levels, policies, terms, and procedures.
• Ensure all necessary documentation, materials, and approvals are in place before processing or releasing transactions.
• Identify and resolve discrepancies, including incorrect system setups, fee calculations, or payment terms.
• Partner with IT to troubleshoot system issues and support long‑term solutions.
• Communicate with clients regarding outstanding items, invoice clarification, and payment‑related questions.
• Collaborate with Relationship Managers and internal teams to validate calculations, prepare Excel templates, and support client needs.
• For Standby Letters of Credit: Ensure regulatory and credit approvals are obtained prior to issuance processing or release.
• Examine documents for compliance with LC terms.
• Work with RMs, clients, beneficiaries, and internal/external Counsel to structure and finalize complex SBLCs.
• Advise management on developments that may impact processes or departmental operations.

Requirements

• High school diploma or equivalent
• Three or more years of relevant work experience
• Thorough knowledge of specific international banking products, payment services, foreign exchange and general bank operating policies and procedures
• Strong problem-solving and client servicing skills
• Ability to identify and resolve/escalate complex problems with minimal guidance
• Effective verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office and Excel applications

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law