Operationstechnische Assistent*innen supporting surgeries with flexible hours and an unbefristeter Arbeitsvertrag. Join flexxicare New Generation GmbH in shaping the future of healthcare in Berlin.
About the role
- Senior Director overseeing ITIL processes including Incident, Change, Problem, and Asset management at Vantage Data Centers. Leading governance of operational systems and aligning teams with business objectives.
Responsibilities
- Oversee the coordination of ITIL processes including Incident, Change, Problem, and Asset management
- Manage the Operations Management Center to ensure robust monitoring, incident response, and business continuity
- Lead the development and governance of operational systems and toolsets
- Align teams with business metrics and KPIs to deliver consistent, efficient, and auditable operations
- Coordinate and govern ITIL processes for Operations, ensuring consistent execution of global standards while accommodating regional operational realities
- Oversee management and performance of the OMC, ensuring effective monitoring, incident response, and operational execution
- Partner with global leadership to align regional execution with global frameworks and maturity targets
- Drive continual service improvement initiatives aligned to operational performance and business outcomes
- Identify and prioritize improvement projects to enhance processes, tools, and operational efficiency
Requirements
- 10+ years of experience in operations, service management, or related industry leadership within large-scale, mission-critical environments (data centres, cloud infrastructure, telecoms, or similar)
- Strong working knowledge of ITIL (v3 or v4) with practical, real-world implementation experience and continuous improvement methodologies
- Strategic and critical mindset with the ability to support expansion and integration initiatives
- Strong communication and executive presentation skills, with the ability to convey complex information clearly to various stakeholders
- Excellent organisational and analytical ability, with the ability to manage multiple projects simultaneously and meet deadlines
- Relevant qualifications in engineering, facilities management, or a related discipline
- Travel required is expected to be up to 20% but may increase over time as the business evolves.
Benefits
- Comprehensive suite of health and welfare benefits
- Retirement plans
- Paid leave benefits exceeding local expectations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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