Customer Service Representative at Nickel offering assistance to B2C customers in the fintech sector. Handling inquiries and ensuring customer satisfaction within the financial environment.
About the role
- Customer Service Specialist responsible for handling external quotation requests and sales orders for Valmet's spare parts in Italy. Building relationships with customers and achieving sales targets.
Responsibilities
- Build and maintain long-term relationships and networks (internal and external), and establish existing business relationships with customers to continuously generate business for Valmet
- Assess customer needs and suggest appropriate products and services
- Promote and sell products according to internal guidelines, negotiate prices and delivery times as agreed, and conclude sales orders to meet revenue targets
- Generate sales leads, customer feedback, and information on competitor activity to respond to changing market conditions and customer demands
- Expedites the resolution to address customer’s needs, problems and complaints
- Speed up the resolution process to address customer needs, issues, and complaints, following-up daily tasks and queues in the timely manner
- Effectively respond to incidents and crises to minimize harm, restore operations and identify lessons learned
- Achieve agreed-upon bookings and sales targets within the established timeframe, and meet individual and team KPIs
- Ensure that statutory, customer and internal HSE requirements are met in all operations and activities
Requirements
- Bachelor’s or other equivalent technical or commercial degree
- Previous experience in similar role is an asset
- Fluency in Italian and English both written and verbal
- Ability to read technical drawings
- Knowledge of pulp and papermaking machinery and/or processes is an important asset
- Customer orientation and capability to work under high pressure and keeping time schedules
- Strong problem solving, communication and decision-making skills
- Strong organization and teamwork skills and ability to work in global matrix organization
- Flexibility
- Ability to learn new IT systems fast, MS Office skills
- Previous experience on service business or engineering is considered an advantage as well as fundamentals and experience on procurement or customer service
Benefits
- Interesting position in a global business environment
- Opportunities for personal growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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