Provide remote customer support for industrial solutions, assisting clients and internal teams in Morocco. Ensure client satisfaction through effective resolution of inquiries and technical support.
About the role
- Customer Care Supervisor managing a team providing exceptional support for third-party logistics clients. Ensuring service excellence and team development within McKesson's core principles.
Responsibilities
- Manage Customer Care operations to ensure timely resolution of customer and client inquiries
- Serve as a point of contact for escalated customer and client concerns
- Collaborate with internal partners to resolve or redirect customer and client issues
- Actively participate in client and internal meetings
- Implement process enhancements to improve efficiency and service quality
- Lead a team of Customer Care Representatives ensuring client program coverage
- Oversee hiring, onboarding, and training for team members
- Facilitate regular performance and development activities
- Communicate goals and business updates effectively
- Ensure team fluency in all technical applications and programs
Requirements
- 3+ years in customer service or call center leadership
- Proven ability to build and maintain customer relationships
- Strong communication skills tailored to diverse audiences, including executives
- Data-driven decision-making
- Conflict management and problem-solving abilities
- Experience in coaching, interviewing, hiring, and training
- Business acumen and cross-functional leadership skills
- Proficient in MS Office Suite, especially Excel
- Attention to detail and organizational skills
- Willingness to travel up to 5%
Benefits
- Competitive compensation package
- Annual bonus opportunities
- Health insurance
- Employee wellness programs
- Professional development and training
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Payroll Support Specialist providing assistance with payroll inquiries and time tracking issues. Collaborating with various teams to enhance product and customer experience within a growing SaaS company.
Customer Support Specialist joining OnTheClock, providing high - quality support across phone, ticket, and chat channels. Collaborating with teams to resolve time - tracking and payroll - related issues.
Customer Service Representative promoting AAA products and services and providing customer support in the Charlotte Metro Area. Engaging with customers and managing inquiries while promoting membership and travel products.
Field Insurance Service Representative providing support to insurance agency and customers by servicing existing accounts and promoting insurance products. Tasks include handling inquiries, retention calls, and processing applications.
Director of Customer Experience at Labcorp leading insights and analytics for customer - first strategy. Collaborating with cross - functional teams to drive actionable insights and enhance customer satisfaction.
Individual Market Customer Service Manager at Premera driving operational excellence and high team performance in transforming healthcare. Oversee planning, processes, and develop staff in a hybrid work environment.
Lead Product Owner for Caterpillar's digital shopping experience, driving initiatives around usability and performance. Collaborate with engineering, UX, and marketing to enhance rental operations.
Customer Care Associate providing exceptional service at SafeSplash swim school. Handling customer inquiries and supporting lead conversion in a high - energy, child - focused environment.
Awake Overnight Counselor providing overnight care to adults with developmental disabilities in a nonprofit setting. Seeking both entry - level and experienced candidates for various locations in Massachusetts.