Customer Care Supervisor managing a team providing exceptional support for third - party logistics clients. Ensuring service excellence and team development within McKesson's core principles.
About the role
- Provide remote customer support for industrial solutions, assisting clients and internal teams in Morocco. Ensure client satisfaction through effective resolution of inquiries and technical support.
Responsibilities
- Customer support: Analyze and process requests, communicate resolution procedures to clients
- Support for internal teams (Consultants / Sales): Identify needs, propose suitable solutions
- Knowledge base enrichment: Record frequent questions, develop clear and structured answers
Requirements
- Excellent interpersonal skills and service orientation
- Functional knowledge of an ERP
- Strong understanding of industrial processes and business challenges (production, logistics, quality, maintenance)
- Good writing, teaching and communication skills
- Experience in software user support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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