Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Customer Service Representative at Nickel offering assistance to B2C customers in the fintech sector. Handling inquiries and ensuring customer satisfaction within the financial environment.
Responsibilities
- Handle inquiries from regulatory authorities and courts thoroughly and accurately
- Review payment transfers and account transactions of our customers and report suspicious activity to the internal Compliance team
- Serve as the point of contact for customers with inquiries following account opening
- Significantly improve our service by actively collecting and analyzing customer feedback and finding satisfactory solutions
- Act as the communication interface between customers, internal departments and the 1st-level call center
- Be our jack-of-all-trades and support your colleagues wherever needed
Requirements
- Professional experience in customer service, preferably in a financial environment, inbound call center, or a comparable area
- Experience interacting with courts, financial and regulatory authorities, and handling information requests or garnishments is a plus
- Proactive, independent and service-oriented working style with a focus on customer satisfaction and added value
- Strong interpersonal and problem-solving skills
- Winning mentality: ready to learn quickly, drive initiatives forward and go the extra mile for yourself and your team
- Confident use of common Office programs and initial experience with ticketing tools (e.g., Zendesk)
- Fluent written and spoken German and English; any additional languages are a plus
Benefits
- 30 days annual leave
- Permanent contract
- Great office in the heart of Berlin
- Hybrid working model (up to 2 days remote work per week)
- Attractive salary package
- eGym-Wellpass access
- Public transport subsidy
- Meal allowance
- Company pension plan
- Insurance benefits and employer-sponsored savings contributions (Vermögenswirksame Leistungen)
- Corporate Benefits discounts
- Regular team events & company offsites
- Training and development opportunities for personal advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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