Customer Success Manager responsible for customer onboarding, adoption, retention, and expansion at Noibu in Ottawa. Building relationships and influencing stakeholders to achieve customer success.
About the role
- Client Success Manager driving VALD technology adoption in a clinical setting. Work with clients to ensure effective implementation and support for their VALD systems.
Responsibilities
- Manage client onboarding, ensuring clients are fully supported to implement VALD systems successfully.
- Build strong relationships with clients through online methods and occasionally face-to-face.
- Identify client support needs and opportunities for growth.
- Online client presentations using Microsoft Teams.
- Regular activity tracking and reporting, using SaaS applications – HubSpot, Microsoft Suite, Email.
- Manage multiple assignments and support requests simultaneously while working independently or with other team members.
Requirements
- You must have used VALD Technology in your current or previous role.
- Fluency in English, both written and verbal, is required to a high professional standard.
- The ability to understand and share the client’s perspective and challenges.
- Excellent grammar, spelling, and proofreading skills.
- Demonstrated ability to build positive relationships quickly.
- The ability to think outside of the box to find appropriate solutions.
- Adaptable and willing to learn new skills and processes.
- Become an expert on VALD systems.
Benefits
- Regular travel opportunities to get the entire VALD team together for your ongoing development
- The latest equipment and remote setup to perform at your best
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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