Senior CRM Executive leading automated customer engagement strategies for travelers at loveholidays. Collaborating with teams to optimize CRM workflows and drive sophisticated marketing initiatives.
About the role
- Customer Success Manager responsible for customer onboarding, adoption, retention, and expansion at Noibu in Ottawa. Building relationships and influencing stakeholders to achieve customer success.
Responsibilities
- Deliver value and customer success through all stages of the customer lifecycle, from onboarding through renewal & expansion.
- Proactively engage customers to support and drive adoption and usage of our platform.
- Perform monthly/quarterly meetings with customers.
- Proactively identify both renewal risk and expansion indicators within your customer base.
- Be a thought leader for your customers, proactively raising solutions and concerns before they become an escalation.
- Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Noibu and your customers.
- Responsible for a renewal quota and conducting business reviews, monitoring customer health, managing escalations, and achieving KPIs.
- Problem-solve issues for your portfolio, whether that requires bringing in a technical expert or developing a workaround to find win-win solutions.
- Partner with internal teams (sales, product, engineering) to manage the overall success of the merchant.
Requirements
- Prior experience in customer success, managing complex, strategic relationships in a high-touch capacity.
- A consulting mindset, with critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve customer experience, process and methodology problems.
- Ownership mentality: ability to manage projects end-to-end with little oversight.
- Excellent communication skills, you are comfortable working with and supporting stakeholders at all levels of the organization.
- Strong organizational abilities. You can balance multiple priorities without oversight.
- High emotional intelligence - you enjoy building relationships, value collaboration, and have a good sense of others' motivations.
- Experience in e-commerce or a high-growth startup is a plus!
Benefits
- Hands-on mentorship and growth opportunities.
- Your personal growth is really important to us, and you’ll be joining a team that is very motivated to help you succeed!
- A ton of experience working with complex accounts using technical solutions in an extremely fast-paced industry.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Staff Customer Success Manager working at Kong, enabling customers to leverage APIs and microservices for business growth. Working collaboratively across teams to enhance customer success.
Scaled Customer Success Manager at Ardoq empowering global clients through expert tech - led engagement. Delivering value to every customer by designing systems and processes for success.
Customer Success Manager supporting international customers in achieving innovation success at LexisNexis. Managing customer lifecycle and delivering tailored product enablement services.
Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.
Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.