Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
About the role
- Business Analyst working on technology projects and initiatives at IGT Solutions. Responsible for identifying business needs and proposing IT solutions while enhancing customer satisfaction.
Responsibilities
- Analyze/understand business challenges and recommend appropriate IT solutions and services
- Analyze/understand all data and information required for new business processes
- Provide business process redesign analysis to support business changes and technology opportunities
- Facilitate new business process and data requirements gathering
- Conduct fit gap Analysis for software package evaluations
- Convert business requirements into functional requirements
- Develop detailed functional specifications documents
- Work with technical analysts to develop technical specifications for features and functions defined in the requirements document
- Assist the users in developing their user or business procedures
Requirements
- Bachelor's degree, preferably in Accounting
- CPA designation or non-US equivalent (e.g. CCA)
- 2+ years experience
- Strong interpersonal skills
- Strong relationship management and negotiation skills
- Strong critical thinking and problem solving skills
- Strong process flow and diagramming skills
- Strong communication skills - verbal, written, listening and presentation
- Strong analytical skills
- Expertise in business process analysis, system analysis and data analysis
- Proficient in software fit analysis
- Expertise in MS Office, MS Project, Visio and other PC software
- Advanced knowledge of audit principles through extensive experience
- Strong understanding of the business processes in assigned areas
Benefits
- Equal employment opportunities
- Non-discriminatory environment free from intimidation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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