Customer Service Assistant Manager leading customer service teams at Bowtie, a virtual insurer in Hong Kong. Resolving queries, training staff, and improving service quality in a fast - paced environment.
About the role
- Sales Support Representative at U.S. Bank providing product, system, and sales process support. Assisting sales staff and engaging with customers through product demonstrations and technical expertise.
Responsibilities
- Provides product, system, sales process, and contract support to internal sales teams and/or external sales partners
- Provides product support including terminal, software, value add products
- Assists sales staff in identifying the appropriate contract for new merchant relationships
- Researches and resolves compensation issues for both internal and external sales staff
- Processes third party certification requests as well as validating certified vendors on the platform
- Maintains internal websites with current information on card schemes and pricing
- Conduct engaging, value-driven product demonstrations for prospective customers across multiple industries
- Partner closely with Sales Representatives to support deal strategy, discovery, and closing efforts
- Customize demo experiences based on customer needs and business objectives
- Provide presales technical expertise during the sales process, including proposal support and solution mapping guidance
- Assist in preparation for implementation activities to ensure smooth customer journey
- Leverage CRM platforms, sales tools, and collaboration technology to document insights, track progress, and optimize performance
- Participate in pre-proposal discussions with seller
- Deliver technical presentations and consult on sales strategies for sellers
- Support initiatives to improve conversion rates, pipeline performance, and overall sales effectiveness
- Maintain deep knowledge of product capabilities, enhancements, and competitive landscape
- Engage cross-functionally with Product, Marketing, Operations, and Enablement teams to support strategy and continuous improvement
- Promote product awareness internally through training sessions, pilot programs, and education for sales teams
- Ensure compliance with company policies, including security and regulatory requirements
- Provide onsite support for internal and external sales events showcasing our solutions live in action
Requirements
- High school diploma or equivalent
- Typically two or more years of related experience
- Ability to travel
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Proven customer service/relations skills
- Effective interpersonal, verbal and written communication skills
- Some knowledge of the Payments Industry, product and system knowledge helpful
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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