Supervising Program Manager leading ICE Data & Analytics Support Services to manage contract efforts and oversee multidisciplinary teams. Focusing on actionable intelligence transformation for law enforcement operations.
About the role
- Program Manager Senior at USAA responsible for leading large-scale finance projects. Acts as internal consultant partnering with business units to define program scope and drive execution.
Responsibilities
- Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
- Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
- Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
- Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
- Performs analyses, root cause identification and development and recommendation of key work products.
- Negotiates agreements, settles disputes equitably and diffuses situations.
- Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
- Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as the need arises).
- Adheres to governance rigor required for work efforts.
- Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
- 6 years of project and / or program management experience, including experience defining a new program and/or running large-scale projects
- Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans
- Proficient knowledge of program efforts management tools and methodologies
- Understanding and demonstrated application of risk management policies and procedures
- Knowledge of program management methodology and techniques; program performance evaluation and change management principles
- Experience maintaining and reporting on work effort(s) budgets / methodologies
- Proficient experience in USAA’s change management methodology or similar industry change management methodology
- Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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