Onsite Enterprise Transformation Strategist – Program Management

Posted 4 hours ago

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About the role

  • Enterprise Transformation Strategist delivering initiatives across benefits design, digital experience, AI adoption, and analytics for Emory Health Plan.

Responsibilities

  • Supports 5 to 8 enterprise initiatives by developing project plans, tracking milestones, documenting risks, and preparing executive updates.
  • Analyzes workflows, map processes, identify inefficiencies, and propose solutions grounded in systems engineering principles.
  • Develops business cases, cost/benefit analyses, and operational models for proposed initiatives.
  • Prepares dashboards, presentations, and communication artifacts for governance meetings.
  • Supports development of communication materials, training guides, and readiness assessments.
  • Participates in change champion groups and facilitate small-group sessions.
  • Helps measure adoption, gather user feedback, and refine rollout plans.
  • Assists with mapping current-state member and provider journeys, capturing pain points and handoffs.
  • Conducts user interviews, shadow clinical/operational teams, and synthesize findings into insights.
  • Builds service blueprints outlining processes, systems, data flows, and responsibilities.
  • Conducts market scans of benefit trends, supplemental programs, and employer plan innovations.
  • Models financial implications of benefit design changes and analyzes historic utilization patterns.
  • Evaluates pilot programs (e.g., mental health, digital health) through data analysis & feedback.
  • Supports A/B testing and measures impact on member behavior and cost.
  • Partners with IT and vendors to support requirements gathering, user acceptance testing, and workflow design for digital platforms (member portal, provider portal, CRM, analytics tools).
  • Tracks issues, system defects, and dependencies across vendors.
  • Performs related responsibilities as required.

Requirements

  • Bachelor's degree in Industrial & Systems Engineering, Business Administration, Healthcare Management, Computer Science, or related fields
  • Three years of experience in health plan design, decision support, clinical data analysis, health plan operations, or an equivalent combination of education, training and experience.
  • Exposure to healthcare, consulting, operations research, digital transformation, or analytics.
  • Experience with process mapping, workflow design, or service design.
  • Strong analytical skills: Excel, Python or R (preferred), and data visualization (Tableau/Power BI).
  • Process mapping tools (Lucidchart, Miro, Visio).
  • Familiarity with Agile, Lean, Design Thinking, or systems engineering frameworks.

Benefits

  • Health insurance
  • Flexible working arrangements
  • Professional development opportunities

Job title

Enterprise Transformation Strategist – Program Management

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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