Hybrid Director, Information Technology

at USAA

• Job title: Director, Information Technology
• Job type: Full Time
• Experience level: Lead
• Salary: $143,320 - $273,930 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Antonio, United States

About the role

• Director leading technology strategy for investment solutions at USAA. Driving innovation and team management to enhance financial advisory technology services.

Responsibilities

• Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks
• Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Oversees efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams
• Accountable for the identification, research, and analysis of end to end business, processes, and technology support opportunities
• Develops and oversees metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.)
• Creates a multi-year plan to operationalize a technology support strategy, with key milestones, deliverables, and realization targets
• Oversees the creation and execution of departmental budgets and forecasts for applicable technology support function
• Oversees the availability management of technology solutions / domains by applying strong change and incident management practices
• Works across multiple functional areas and influences future business strategy to be able to best utilize available technology support functions as well as future ones
• Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support
• Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of technology support services to meet those needs
• Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives
• May provide oversight of vendor management activities including service agreements, staff augmentation and technology contracts
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
• 8 years of experience in a technology function in a Software Development/Engineering or Infrastructure environment
• 3 years of direct team lead or management experience of IT professionals
• Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support
• Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development
• Experience conducting cost benefit analyses and leveraging results to drive technology support solutions
• Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details
• Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses
• Experience and ability to drive a culture of quality and personal accountability through technology support teams
• Demonstrated experience in vendor contract management and management of distributed development teams and resources
• Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function
• Advanced facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams and Senior/Executive leaders
• Experience in inspiring, leading, and defining vision, strategy and organizational change
• Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization
• Demonstrated ability to influence change at the executive level and team level
• Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
• Understanding of Legislative and Regulatory Compliance Requirements

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education