Senior Manager leading operational execution of offshore Care Support strategy at Spring Health. Responsible for maintaining high - quality service and integration between domestic and offshore teams.
About the role
- Director of Claims Operations at USAA managing service teams for auto and property claims. Leading change management, compliance, and developing high-performance teams while achieving business results.
Responsibilities
- Manage and be accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results
- Lead execution change management, claims strategies, leader development and technology adoption
- Drive execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams
- Select, develop, lead, and hold managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations
- Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations
- Be responsible for achievement of assigned goals, objectives, and scorecard deliverables
- Plan, organize, and control the resources to deliver the appropriate claims service
- Be accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act
- Provide guidance on technical matters, monitors claims reserves and extends settlement authority
- Identify trends and develop action plans as appropriate
- Inspire a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results
Requirements
- Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
- 8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency
- 3 years of direct team lead or management experience
- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities
- Experience using, interpreting, solutioning and leading with data.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning
- continuing education
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Technology Strategy & Operations Senior Manager driving engineering excellence and operational strategies for mental health solutions. Collaborating cross - functionally to improve developer experience and delivery metrics.
Betriebsleiter managing gastronomic facilities for Aramark. Focused on team leadership, quality control, and event planning.
Director of Operations overseeing food services at UChicago Medicine in Chicago. Ensuring compliance with policies and coordination of daily production activities.
Senior Operational Excellence Manager leading transformational projects at Collins Aerospace to streamline business operations. Collaborating across divisions to achieve operational excellence and cost savings.
Process Improvement Business Partner at McCormick enhancing operational efficiency across global processes through data - driven strategies.
Director of Operations responsible for shaping and scaling Training and Consulting divisions in a growing safety consulting organization focused on impact and safety.
Director of Operations leading field workforce operations in a safety consulting organization. Overseeing safety personnel, client - facing services, and ensuring compliance and effectiveness.
Airport Operations Crew providing award - winning customer service in the airport for JetBlue. Handling customer luggage, assisting with flight operations, and ensuring a smooth travel experience.
Manager of Tech Ops Safety Programs at JetBlue overseeing safety program management and SMS implementation. Responsible for safety reporting, risk management, and investigation oversight.