Hybrid Director of Operations, Training and Consulting

at AIP Connect

• Job title: Director of Operations, Training and Consulting
• Job type: Full Time
• Experience level: Lead
• Salary: CA$90,000 - CA$100,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Barrie, Canada

About the role

• Director of Operations responsible for shaping and scaling Training and Consulting divisions in a growing safety consulting organization focused on impact and safety.

Responsibilities

• Own and lead operational execution for the Training and Consulting divisions, translating strategy into clear priorities, practical systems, and consistent follow-through.
• Act as a true partner to executive leadership and divisional leaders — helping turn ideas into action and ensuring momentum doesn’t stall.
• Balance short-term execution with long-term scalability, knowing when to move fast and when to slow down and build it right.
• Be comfortable bouncing between strategic planning, operational problem-solving, and real-time decision-making as the business evolves.
• Lead, coach, and support the operations, scheduling, and administrative team (6 individuals) with a focus on accountability, clarity, and growth.
• Set clear expectations and rhythms for performance, while fostering a culture where people feel supported, challenged, and trusted.
• Build capability and confidence within the team — developing leaders, not just managing tasks.
• Model our values daily: showing up with integrity, curiosity, ownership, and a commitment to getting better every day.
• Design, improve, and standardize operational processes across Training & Consulting — including scheduling, purchasing, inventory, workflow design, vendor coordination, and capacity planning.
• Own the practical use of our technology stack (TMS, CMS, Zoho, and related systems) — not just governance, but real-world adoption and usefulness.
• Create and maintain SOPs that are actually used — clear, simple, and grounded in how work really gets done.
• Identify inefficiencies, friction points, and gaps, then work hands-on with teams to fix them.
• Provide operational oversight of training facilities to ensure they are safe, functional, and support a strong client and employee experience.
• Manage vendor relationships with a practical, value-driven mindset — balancing cost control with service quality and reliability.
• Proactively identify operational risks and put thoughtful controls in place to protect service delivery and business continuity.
• Partner with divisional leaders to define and track meaningful KPIs — including utilization, productivity, service delivery, and operational health.
• Create clarity and accountability around commitments, deadlines, and outcomes — without unnecessary bureaucracy.
• Lead cross-functional operational initiatives from idea through execution, measuring what matters and adjusting as needed.
• Champion continuous improvement — not perfection, but steady, intentional progress.

Requirements

• 8–10+ years of progressive experience in operations, business management, or administration within a multi-site, service-based organization.
• Proven experience leading operational teams and managers with accountability for real outcomes — not just reporting.
• Demonstrated ability to design, improve, and implement operational processes in evolving environments.
• Strong experience with vendor management, facilities oversight, and operational risk management.
• Hands-on experience working with business systems (Hubspot, Zoho, or similar), with a practical focus on adoption and data integrity.
• Excellent communicator with the ability to influence, align, and problem-solve across teams and leadership levels.
• Strong analytical and decision-making skills, balanced with sound judgment and people awareness.
• Experience in safety, training, consulting, or professional services environments is a strong asset.
• Ability — and willingness — to shift between strategic leadership and hands-on execution as needed.