Hybrid Director of Operations – Workforce

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About the role

  • Director of Operations leading field workforce operations in a safety consulting organization. Overseeing safety personnel, client-facing services, and ensuring compliance and effectiveness.

Responsibilities

  • Lead and scale our field workforce operations across safety personnel, consulting, and client-facing service delivery.
  • Work side-by-side with divisional leaders to ensure our workforce is deployed safely, compliantly, and effectively.
  • Operate in close partnership with other Directors of Operations to ensure alignment and shared operational standards across the organization.
  • Balance strategic planning with real-time operational execution.
  • Design, improve, and standardize workforce operational processes, including recruiting, onboarding, scheduling, deployment, training coordination, and offboarding.
  • Partner with divisional leaders to define and track meaningful KPIs, including utilization, productivity, safety performance, service delivery, and workforce health.

Requirements

  • 8–10+ years of progressive experience in operations, workforce management, or field-based service delivery within industrial, construction, safety, or professional services environments.
  • Proven experience leading operational and field teams with accountability for real outcomes.
  • Strong understanding of occupational health and safety legislation, standards, and leading practices (Ontario regulations preferred).
  • Demonstrated ability to design, improve, and implement operational processes in evolving environments.
  • Hands-on experience with operational systems and technology adoption.
  • Excellent communication, judgment, and stakeholder management skills.
  • NCSO, CRSP, CHSC, or similar safety designations considered a strong asset.
  • Ability and willingness to travel to client sites as required.

Job title

Director of Operations – Workforce

Job type

Experience level

Lead

Salary

CA$90,000 - CA$100,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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