Digital/Technical Product Manager at USAA focusing on digital products and experiences. Collaborating across teams to drive innovations and optimize digital solutions for members.
About the role
- Digital/Technical Product Manager supporting delivery of digital and technology products for USAA. Collaborating with internal teams to optimize product experiences and customer outcomes.
Responsibilities
- Support the discovery, delivery, and performance of digital and technology products
- Collaborate with internal collaborators and partners to tackle complex problems
- Design and drive implementation of multi-platform technology and digital solutions
- Optimize and improve existing products and experiences across channels to drive KPIs and KRIs
- Employ Human-Centered Design and Design Thinking methodologies
Requirements
- Bachelor’s degree OR 4 years of related experience
- 2 years Digital/Technology Product Management experience
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required
- Experience developing presentations to communicate complex concepts to a diverse audience
- Knowledge of Agile Methodology
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education assistance
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