Senior Manager of Internal Operations at CVS Health driving operational effectiveness and building community partnerships. Leads projects and develops team capabilities for workforce development.
About the role
- Bank Business Process Consultant focused on digital member experiences at USAA. Engaging in process initiatives to support strategic objectives and member needs.
Responsibilities
- Engages in the implementation of process initiatives that support the bank’s strategic roadmap.
- Develops customer specific business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
- Applies knowledge of the Bank operations models and aligns business deliverable processes and capabilities with business needs.
- Provides consultation, solutions and change management to the business on risk management processes by using established methodologies, including Agile principles, and exercising control plans to ensure alignment with bank specific goals and process requirements.
- Develops communication and change management plans for customers and internal stakeholders.
- Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
- Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 4 years of experience in business process consulting, process design and/or program/project management.
- Proficient knowledge of bank products and processes.
- Experience in implementing and sustaining change/improvements.
- Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
- Experience/knowledge of Risk Management frameworks and Banking Regulatory requirements.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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