Customer Service Representative providing timely Tier 1 support for government inquiries via phone and email. Joining Sparksoft to innovate and enhance program support for clients.
About the role
- Customer Service Agent responsible for phone and email communication with customers. Advising on publishing products and ensuring customer satisfaction in a hybrid environment.
Responsibilities
- Friendly and professional communication with our customers by phone and email as 1st and 2nd level support
- Comprehensive advice to our customers and assistance with their inquiries regarding our publishing products
- Ensuring complete customer satisfaction with our service and proactively presenting our services and products
Requirements
- Passion for customer advisory and the enthusiasm to engage our loyal readers through your commitment
- Strong communication skills, empathy, and a service- and solution-oriented approach
- Ideally, initial experience in a call center
- Proactivity in all relevant processes
- Ability to remain calm under pressure and a commitment to being satisfied only when the customer is
- Full professional proficiency in German (spoken and written)
- Confident use of customer service/support systems
Benefits
- Full-time position with trust-based working hours and freedom to help shape our work within flat hierarchies, plus a motivated team
- Good public transport connections in central Berlin
- State-of-the-art software and hardware with height-adjustable desks
- Free coffee, beverages & snacks in the team kitchen
- A company culture where every individual and the team can grow together
- Genuine teamwork where everyone is supported according to their individual skills and knowledge; ongoing opportunities for professional development are a given
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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