Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
About the role
- Customer Service Agent responsible for phone and email communication with customers. Advising on publishing products and ensuring customer satisfaction in a hybrid environment.
Responsibilities
- Friendly and professional communication with our customers by phone and email as 1st and 2nd level support
- Comprehensive advice to our customers and assistance with their inquiries regarding our publishing products
- Ensuring complete customer satisfaction with our service and proactively presenting our services and products
Requirements
- Passion for customer advisory and the enthusiasm to engage our loyal readers through your commitment
- Strong communication skills, empathy, and a service- and solution-oriented approach
- Ideally, initial experience in a call center
- Proactivity in all relevant processes
- Ability to remain calm under pressure and a commitment to being satisfied only when the customer is
- Full professional proficiency in German (spoken and written)
- Confident use of customer service/support systems
Benefits
- Full-time position with trust-based working hours and freedom to help shape our work within flat hierarchies, plus a motivated team
- Good public transport connections in central Berlin
- State-of-the-art software and hardware with height-adjustable desks
- Free coffee, beverages & snacks in the team kitchen
- A company culture where every individual and the team can grow together
- Genuine teamwork where everyone is supported according to their individual skills and knowledge; ongoing opportunities for professional development are a given
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative at U - Haul assisting customers with U - Haul products and services. Utilizing technology for rentals and inventory management while ensuring customer satisfaction.
Customer Service Representative assisting customers with U - Haul products and services. Managing rentals, educating customers, and participating in ongoing training at U - Haul centers.
Customer Service Representative assisting U - Haul customers inside and outside the center with products and services. Responsible for managing rentals, inventory, and providing customer education.
Customer Service Representative at U - Haul assists clients with equipment rentals and returns. Engages with customers inside and outside a U - Haul center ensuring optimal service and support.
Customer Service Representative assisting clients with U - Haul products and services. Responsible for managing rentals, inspecting equipment, and customer education during service.
Customer Service Representative handling customer inquiries and services for U - Haul. Providing exemplary service and managing rental equipment processes in Bedford, New Hampshire.
Customer Service Representative for an HVAC company handling client inquiries and scheduling technician visits. Requires strong communication skills and solution - oriented approach.
Clinical Support Specialist delivering training and clinical support for surgical procedures. Assisting with Stryker's Upper Extremity product portfolio in various surgical settings.
Product Support Specialist providing clinical and technical expertise for Stryker’s Upper Extremities portfolio. Supporting surgical procedures and fostering relationships with surgeons and hospital staff.