Hybrid Account Operations Tech 3

at The University of New Mexico Health Sciences Center

• Job title: Account Operations Tech 3
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $41,305 - $51,621 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Albuquerque, United States

About the role

• Account Operations Tech 3 responsible for resolving billing problems at UNM Medical Group. Supporting patient inquiries and ensuring account accuracy for effective revenue cycle management.

Responsibilities

• Performs a variety of complex functions to resolve involved billing problems and issues.
• Handles patient customer service calls and inquiries.
• Addresses patient billing questions and concerns.
• Manages patient account resolution including filing insurance and processing patient payments.
• Researches and provides reports on resolved invoices.
• Prepares adjustment and refund request forms.
• Ensures strict confidentiality of patient medical and financial records.

Requirements

• High school diploma or GED.
• At least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree from an accredited institution above the minimum education requirement may be substituted for experience on a year for year basis.
• Verification of education and licensure (if applicable) will be required if selected for hire.

Benefits

• Competitive Salary & Benefits : UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage : Includes medical, dental, vision, and life insurance.
• Additional Perks : Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.