Hybrid Account Manager

at United States Department of Defense

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Zurich, Switzerland

About the role

• Account Manager managing complex clients and campaigns at DEPT®. Blending strategy, storytelling, and performance marketing to help brands scale fast.

Responsibilities

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritising workloads for the team, and escalating when needed
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs
• Build excellent working relationships with key clients
• Ensure success criteria are met and projects are delivered to time and to budget
• Work with the team to determine and test creatives across client owned channels

Requirements

• Experience delivering a broad range of digital multi-channel marketing communications
• Client development with a strong focus on building trust-based partnerships for long-term success and collaboration
• Digital strategy development, including performance-driven and branding campaigns
• Extremely organised, with the ability to manage multiple projects simultaneously
• You are ambitious with the ability to think strategically, contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Professional working proficiency in German with excellent English skills, capable of working with clients in German.

Benefits

• Flexible, hybrid working policy.
• 25 days holiday with the opportunity to take unpaid leave;
• Flexible health budget and Wellness & personal day.
• Learning & development budget.
• Referral bonus program.
• Occasional breakfast & lunch at the office, Smoothie Tuesday.
• Spacious and barrier-free location in Zurich; in Bern you can expect a small but nice and fully equipped office.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients.
• The opportunity for possibility.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.