Office Manager overseeing office operations at eClear AG in Berlin; managing workflows, supporting processes, and collaborating with teams.
About the role
- Administrative Assistant providing complete support to internal medical teams and ensuring operational efficiency at Unimed Nacional. Responsible for customer service and handling authorization processes.
Responsibilities
- Provide customer support for incoming requests via phone, email or digital channels.
- Issue and approve authorizations for procedures, exams, hospital admissions and for scheduling consultations and procedures resulting from provider network searches.
- Perform administrative support activities for processes related to client requests received in provider network searches / FDA, Unimeds and Providers, with the primary objective of complying with the deadlines established by RN 259/268 and ensuring quality and client satisfaction in the authorization issuance process. If necessary, log the provider network request and perform plan eligibility verification.
- Monitor activities through daily reports for each function, extracting cases from the management system for day-to-day handling and for tracking team activity reports.
- Prepare reports, forms and spreadsheets, collecting information and reviewing metrics and indicators.
- Create indicator spreadsheets, organizational charts and flowcharts, as well as various reports and presentations.
Requirements
- High school diploma required; preferably currently pursuing higher education
Benefits
- Position also open to candidates with disabilities (PwD)
- Hybrid work model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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