Managing WhatsApp customer care operations for all company products at a leading Brazilian mobility firm. Focusing on service quality, automation, and business-tech liaison.
Responsibilities
Management of the WhatsApp customer service channel for all of the company’s products
Responsible for the continuous improvement of the channel and for increasing adherence and service quality
Responsible for automating the channel through the implementation of chatbots
Act as the focal point between the business and technology teams to ensure full delivery of the backlog and achievement of the WhatsApp channel goals
Requirements
Completed higher education
Intermediate Excel
Dynamic
Organized
Benefits
Base salary
Profit sharing
Health insurance
Dental plan
Life insurance
Meal allowance (Vale Refeição)
Wellhub
Birthday day off
Work schedule: 8:00–18:00 Monday to Friday; hybrid: 3 days in office, 2 days remote
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