Hybrid Junior Backoffice Analyst

Posted last month

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About the role

  • Managing WhatsApp customer care operations for all company products at a leading Brazilian mobility firm. Focusing on service quality, automation, and business-tech liaison.

Responsibilities

  • Management of the WhatsApp customer service channel for all of the company’s products
  • Responsible for the continuous improvement of the channel and for increasing adherence and service quality
  • Responsible for automating the channel through the implementation of chatbots
  • Act as the focal point between the business and technology teams to ensure full delivery of the backlog and achievement of the WhatsApp channel goals

Requirements

  • Completed higher education
  • Intermediate Excel
  • Dynamic
  • Organized

Benefits

  • Base salary
  • Profit sharing
  • Health insurance
  • Dental plan
  • Life insurance
  • Meal allowance (Vale Refeição)
  • Wellhub
  • Birthday day off
  • Work schedule: 8:00–18:00 Monday to Friday; hybrid: 3 days in office, 2 days remote
  • Christmas hamper
  • Payroll loan
  • Transit voucher (optional)
  • Annual flu vaccination
  • Pharmacy card
  • Toys for children on Children’s Day

Job title

Junior Backoffice Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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