Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- Junior Support Analyst offering technical assistance for card product systems at Unicred. Responsible for managing support requests and maintaining communication with stakeholders.
Responsibilities
- Provide employee support for the card product system;
- Handle support tickets related to requests and incidents, applying workarounds for known errors;
- Clarify questions and provide guidance to customers;
- Route tickets and resolve them within SLA timeframes;
- Create and update the Knowledge Base;
- Escalate critical issues to Level 2 (L2) support;
- Create scripts for low-complexity adjustments to the system/database;
- Maintain contact with cooperative staff;
- Participate in or propose automation initiatives for Support to improve productivity and enable predictive operations.
Requirements
- University degree completed or in progress;
- Proficiency with Microsoft Office (Office Suite);
- Experience in technical support;
- Desirable knowledge of SQL, Grafana, and log analysis;
- Familiarity with ticketing tools and SLA management.
Benefits
- Profit-sharing (PPR);
- Meal and food allowance (vouchers);
- Private pension plan with company co-contribution;
- Life insurance;
- Medical and dental plans (employee and dependents);
- Childcare/nanny assistance;
- Home office / hybrid work allowance;
- Gympass;
- English Pass;
- Zenklub (emotional and mental well-being platform) - extendable to dependents;
- Day off on your birthday;
- Day off on children’s birthdays;
- Extended parental leaves;
- No dress code.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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