Technical Support Manager at CallRail leading a customer - facing support team in resolving client inquiries. Overseeing technical support and enhancing overall customer experience through effective team management.
About the role
- Junior Support Analyst offering technical assistance for card product systems at Unicred. Responsible for managing support requests and maintaining communication with stakeholders.
Responsibilities
- Provide employee support for the card product system;
- Handle support tickets related to requests and incidents, applying workarounds for known errors;
- Clarify questions and provide guidance to customers;
- Route tickets and resolve them within SLA timeframes;
- Create and update the Knowledge Base;
- Escalate critical issues to Level 2 (L2) support;
- Create scripts for low-complexity adjustments to the system/database;
- Maintain contact with cooperative staff;
- Participate in or propose automation initiatives for Support to improve productivity and enable predictive operations.
Requirements
- University degree completed or in progress;
- Proficiency with Microsoft Office (Office Suite);
- Experience in technical support;
- Desirable knowledge of SQL, Grafana, and log analysis;
- Familiarity with ticketing tools and SLA management.
Benefits
- Profit-sharing (PPR);
- Meal and food allowance (vouchers);
- Private pension plan with company co-contribution;
- Life insurance;
- Medical and dental plans (employee and dependents);
- Childcare/nanny assistance;
- Home office / hybrid work allowance;
- Gympass;
- English Pass;
- Zenklub (emotional and mental well-being platform) - extendable to dependents;
- Day off on your birthday;
- Day off on children’s birthdays;
- Extended parental leaves;
- No dress code.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
Lead subject matter expert efforts on Teradyne platforms and support Product Development process in Seoul, KR. Analyze trends for system reliability and provide customer support.
Senior Support Engineer providing technical support to dental practices at Overjet. Handling inquiries and troubleshooting issues while assisting with customer success requests.
Technical Support Engineer providing 2nd level support for SCADA systems in a hybrid model. Collaborating with service technicians globally and assisting in product release processes.
Senior Desktop Support Technician managing DHS desktop computing environment and peripherals. Providing advanced end user support and maintenance in a hybrid role across Allegheny County.
Warehouse material handler ensuring product quality and order accuracy at Thorne. Role involves receiving deliveries, conducting inventory, and maintaining a safe work environment.
Sales Support Analyst managing the overall administration and oversight of sales support activities. Responsible for new processing, client setup, and issue resolution for Highmark Health.
Field Service Support Technician providing in - home installations and service for Connect America's Lifeline products. Seeking a compassionate individual for customer service roles in the Detroit area.
Support Engineer at Zinc providing tech support for user issues. Collaborating with Customer Success and Engineering teams to resolve bugs and improve processes.