IT Specialist delivering technical support and troubleshooting for employees in a hospitality environment. Collaborating with the IT team on new technology rollouts and system upgrades.
About the role
- Help Desk Analyst addressing internal tech support requests in a technology-focused environment. Ensuring smooth IT operations and assisting colleagues with corporate tools.
Responsibilities
- Respond to support tickets from internal colleagues and provide assistance as needed.
- Provide first-line (Level 1) support for requests and incidents using our ticketing system. Classify and resolve tickets according to agreed procedures.
- Escalate tasks to Level 2 when additional support is required for urgent or complex issues.
- Monitor the company's IT services and infrastructure to ensure everything is operating correctly.
- Log incidents in our quality control tool and send reports to the coordinator.
- Maintain detailed records of all activities performed in accordance with established processes.
- Assist colleagues in using corporate tools efficiently.
- Ensure company infrastructure, including desktops, laptops, and peripherals, is available and functioning.
Requirements
- Completed or currently pursuing a degree in IT or a related field.
- Experience with Active Directory, Office 365, Windows OS, LogMeIn, and Service Management / ITSM.
- Software installation and configuration.
- Hardware troubleshooting and maintenance.
Benefits
- Meal allowance (Flash card) 🍽️
- Grocery allowance (Flash card) 🛒
- Health insurance (SulAmérica) 🏥
- Dental insurance (MetLife) 😁
- TotalPass (wellness program) 💪
- Birthday day off 🎉
- Childcare assistance 👶
- Corporate university / training programs 📚
- Life insurance 🔒
- Educational partnerships 🎓
- SESC membership/benefits 🏖️
- Better Maternity Program 🤱
- Extended maternity and paternity leave 👪
- Pharmacy card/discounts 💊
- Profit-sharing (PLR) 💼
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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