Hybrid Sales Coordinator

at Umbra

• Job title: Sales Coordinator
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Scarborough, Canada

About the role

• Sales Coordinator managing customer accounts and supporting sales teams for design company Umbra. Focusing on account management, presentations, sales reporting, and teamwork.

Responsibilities

• Entrepreneurial Spirit: You bring a "no job is too small" mindset - ready to roll up your sleeves, dive in, and get things done. You have a passion for design and feel at home in a private, non-corporate environment.
• Can-Do Attitude: You're resilient, positive, and hardworking. You adapt quickly to shifting priorities and perform well under pressure to meet customer needs.
• Curiosity: You thrive in a fast-paced setting, ask great questions, and actively seek answers. You challenge the status quo, embrace change, and continuously look for ways to work smarter and faster.
• Street Smart: You're a practical problem-solver who makes informed, calculated decisions. You rely on common sense and available data to develop workable solutions and meet deadlines.
• Team Player Mentality: You collaborate effectively across all levels of a global organization. Your humility and optimism strengthen relationships and support collective success.

Requirements

• Customer Account Management: Communicate daily with customer accounts to support the Sales Manager in identifying issues and opportunities, Assist with account setup and maintenance, including Umbra merchandise items, sample requests, quotes, and vendor compliance. Review and investigate customer chargebacks, reporting findings to the Sales Manager.
• Develop Customer Presentations: Assist in creating product planograms, customized product programs, quotes and presentations for internal and customer meetings.
• Sales Reporting & Analysis: Prepare sales and product performance reports using internal systems and customer POS data; support other administrative tasks as needed.
• Technical Skills: Proficient in Excel, PowerPoint, and reporting tools; SAP knowledge is a plus. Strong analytical, problem-solving, and attention-to-detail skills.
• Teamwork & Work Ethic: Resolve customer issues independently, meet strict deadlines, and work collaboratively in a fast-paced environment. Strong organizational, communication, and interpersonal skills with a positive, adaptable attitude.
• Education: University/college degree in Business Administration or equivalent.
• Experience: 3+ years in sales coordination, administration, or similar roles with major CPG or online retailers (e.g., Walmart, Home Depot, Rona), with an interest in design, trends, and housewares.