Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Customer Service Department Manager ensuring legendary customer service experience at Uline. Empowering teams and improving daily operations in multiple Customer Service departments.
Responsibilities
- Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
- Manage the daily activities of various Customer Service departments.
- Evaluate team procedures and identify areas for improvement.
- Review performance reports and suggest ways to increase efficiency.
- Resolve escalated customer issues promptly.
Requirements
- Bachelor’s degree.
- 3+ years of customer service management experience.
- Demonstrated ability to effectively coach and develop a high-performing team.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks Café featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
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