Customer Experience Agent managing customer inquiries at a digital finance company. Involves resolving issues, providing support, and maintaining customer relationships in Manchester.
About the role
- Customer Service Officer providing exceptional service to pharmacy partners at Sigma Healthcare. Collaborating across teams to ensure timely and professional customer support in a fast-paced environment.
Responsibilities
- Play a key role in delivering exceptional service to our pharmacy partners
- Be the first point of contact for customer enquiries, providing timely, accurate and professional support
- Maintain accurate records using our CRM system (Genesys)
- Collaborate closely with internal teams such as Logistics, Sales, Marketing, Promotions, Retail, Pricing & IT to ensure seamless customer outcomes
- Handle customer enquiries with a focus on one‑call resolution
- Escalate issues appropriately in line with company policy
- Demonstrate flexibility across all rostered shifts within our Contact Centre, which operates between 8:00am and 9:00pm
Requirements
- Previous experience in customer service - ideally contact centre, however if you have a passion for retail or pharmacy, we’d love to hear from you too!
- The ability to work effectively in a fast‑paced environment
- Strong communication and relationship‑building skills
- Confidence using CRM systems, telephony and contact centre technologies
Benefits
- A competitive salary package
- Ongoing training, development and career progression opportunities
- A supportive, inclusive and highly skilled team environment
- Access to employee benefits, health & wellbeing programs and an EAP
- Staff discounts across our brands
- Shuttle bus services and free parking
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Support Specialist assisting developers with account and billing questions at Replit. Collaborating with global teams to enhance user experience and product support.
Supervisor overseeing HCSC Customer Service team operations and performance. Coaching staff and ensuring alignment with strategic goals in a supportive environment.
Customer Service Department Manager ensuring legendary customer service experience at Uline. Empowering teams and improving daily operations in multiple Customer Service departments.
Sales Associate responsible for customer service at Bosselman Pump & Pantry. Handling food operations and ensuring a clean environment for customers and associates.
Sales Associate providing courteous customer service at Bosselman Pump & Pantry. Ensuring compliance with food handling guidelines and maintaining a clean service environment.
Sales Associate serving customers quickly and courteously at Bosselman Pump & Pantry. Responsible for food handling and customer service in a retail setting.
Sales Associate responsible for providing customer service and handling food operations at Bosselman Pump & Pantry. Complies with food handling guidelines while ensuring a clean and friendly environment.
Sales Associate responsible for customer service, sales processing, and food safety at Bosselman Pump & Pantry. Ensuring compliance with food handling guidelines and maintaining a clean work environment.
Sales Associate providing customer service at Bosselman Pump & Pantry. Maintaining food safety and cleanliness while assisting customers with their needs.